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2299 Kuhio Avenue / Honolulu, HI 96830 PH 808.926.3888 / FAX 808.922.6951 |
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BOOKING PROCEDURES
TERMS and CONDITIONS
Reservation Requests:
1.
Reservation requests may be sent by fax to (808) 922-6951 or email at
fitres@sunislandshawaii.com. To book on-line, please see “On-line Reservation”.
2.
Supply the passenger’s full name(s) and children’s ages if a family plan is desired.
3.
All flight information must accompany requests including airline, flight numbers, and arrival
and departure times in Hawaii.
4.
Requests should note name of hotel(s) required, room category, number of rooms and
number of nights.
5.
All other services should be included in your initial request.
Example:
Requesting -
SMITH/J Mr., A Mrs.
Arr:
19Sep/CO#23 eta 13:30
Dep:
26Sep/CO#24 etd 21:40
Hotel:
Hyatt Regency Waikiki/City View
Twin/4 nights/19Sep-23Sep
Hyatt Regency Maui/Golf Mountain View
Twin/3 nights/23Sep-26Sep
HNLOGG/AQ#23/12:26/13:01
OGGHNL/AQ#297/19:37/20:10
Waikiki Basic Land Package on Oahu
Economy car on Maui – airport pickup
Confirmation
We will respond by fax or email within 24 hours or our receipt or your request. We will do all possible
to accommodate your requests exactly as requested. If we are unable to confirm what was
requested, we will offer alternatives. When an alternate is confirmed to you, you must immediately
advise if it is acceptable.
Cancellations:
For all bookings cancelled within 96 hours (4 days) of arrival, Sun Islands Hawaii will impose a one
(1)-room nights accommodation charge. Certain vendors charge higher cancellation penalties during
holiday seasons in the form of a guarantee. Please refer to our “Cancellation Policies” for Year-End
and Peak Season. All cancellation penalties will be subject to those charged by the vendor.
Group Programs:
Sun Islands Hawaii has a department specializing in groups, meetings, incentives and conventions.
All special requests should be sent to their attention by fax or email at
groupres@sunislandshawaii.com with as much information as possible.
Multilingual:
For multilingual assistance for your clients, we have special rates based on service and language
required.
Family Plan
Many hotels in our listing offer a family plan, which allow for children up to a certain age to stay free
with parents utilizing existing bedding. The maximum ages of children are indicated in each property
listing. Should additional bedding be required, there will be additional charges that will very by
property. Children’s ages must be advised to us at time of booking.
Rates:
All rates in our listing are inclusive of the Hawaii State Taxes, currently 4.17% for the general excise
tax and 7.25% for the transient accommodations (room) tax. All accommodation rates listed are per
room, per night, single or double occupancy. Listed rates also reflect the maximum occupancy as
indicated. Where available, extra adults rates are listed accordingly. Usually extra adult charges are
incurred after occupancy exceeds that of 2 adults in a hotel room or studio, 4 adults in a 1-bedroom
unit utilizing existing beddings. All rates are current as of the date indicated above of the rates listing
and may be subject to change. Final rates will be advised at the time of confirmation.
Year-End Policies:
A number of properties in our listing have strict year-end policies that require advance reporting,
minimum nights stay, deposits, guarantees and prepayments. Please refer to our listing of such
properties. Please make your year end bookings early and know that for these properties, special
policies apply.
Special Value Added Programs:
When a property offers a Special Value Program, this is indicated in each property’s rate listing.
Please be sure to request these specials along with your reservation requests. Special Value Added
Programs does not apply when your reservation requests falls anytime between blackout dates.
Payment:
Included in our confirmation will be the entire net price for what we are confirming. We must be in
receipt of your full payment for all services prior to your clients’ arrival in Hawaii. All payments are to
be in US dollars, drawn on a US bank. For payments made within 35 days of arrival, please make
payments by wire transfer in US dollars to:
Bank of Hawaii – Waikiki
2228 Kalakaua Avenue
Honolulu, Hawaii 96815
Account #0002-103567
Sun Islands Hawaii
ABA Routing #121301028
Swift Identification #BOHIUS77
Credit Terms:
For those who find it impractical to make deposits and prepayments for each booking, a security
deposit or Stand By Irrevocable Letter of Credit on a US bank equal to one months anticipated
business attached to our credit application will establish instant credit. All billings must then be paid
within 30 days of travel.
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