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Sun Islands Hawaii
2008 and 2009 Cancellation
HOTEL
Effective
Cancellation Penalties
Min
Effective
Cancellation Penalties
Dates
Stay
Dates
MAJOR CHAINS
AQUA HOTELS & RESORTS
12/19/08 - 1/4/09
2nts w/in 17 days of arrival
None
Rest of season
2nts w/in 4 days of arrival
*No shows or Early check out during year end will be charged 2nts
*No Shows or Early check out will be charged 2 nts
CASTLE RESORTS AND HOTELS
All Properties:
12/22/08 - 1/3/09
2nts w/in 35 days of arrival
None
Rest of season:
*Properties with specified requirements
*Waikiki Shore
2nts w/in 10 days of arrival
Castle Poipu Shores, Castle Kona Bali Kai & Castle Kona Reef
12/22/08 - 1/3/09
2nts w/in 50 days of arrival
5nts
Castle Kaha Lani & Castle Kama'ole Sands
12/22/08 - 1/3/09
2nts w/in 35 days of arrival
5nts
DESTINATION RESORTS
NA
NA
NA
Year Round
2nts w/in 4 days of arrival
MARC RESORTS
Ilima Hotel, A Marc Resort
12/21/08 - 12/31/08
1nt w/in 10 days of arrival
*Oahu, Maui and Kauai properties
TBA
*Molokai properties
TBA
OUTRIGGER HOTELS
*Ala Moana Hotel, Ohana Waikiki Beachcomber, Ohana East, Ohana Waikiki West and Ohana Waikiki Malia
12/22/08 - 1/4/09
1nt w/in 10 days of arrival
None
*Hotel
12/22/08 - 1/4/09
3nts w/in 18 days of arrival
3nts
*No shows during year end will be charged 3nts
*Condominiums
12/22/08 - 1/4/09
3nts w/in 35 days of arrival
3nts
*No shows during year end will be charged 3nts
*Outrigger Luana Waikiki
12/22/08 - 1/4/09
3nts w/in 18 days of arrival
None
*No shows during year end will be charged 3nts
RESORTQUEST HAWAII
12/24/08 - 1/1/09
2nts w/in 35 days of arrival
None
Rest of season:
*Properties with specified requirements
All properties
2nts w/in 4 days of arrival
Ilikai and ResortQuest Aloha Beach Hotel
2nts w/in 10 days of arrival
12/24/08 - 1/1/09
2nts w/in 35 days of arrival
4nts
*No shows and Early check out during year end will be charged 2nts
*No shows and Early check out will be charged 2nts
STARWOOD HOTELS
All properties:
*No shows during year end will be charged the full stay
*Properties with specified requirements
W Honolulu-Diamond Head
*No Shows or Early check out will be charged the
full stay
Except Resortquest
Waikiki Beach
12/26/08 - 1/3/09
2nts on or after 10/25/08; *Full Stay on or after 10/25/08 for Maui
properties
*Early check out during year end will be charged the remainder of stay
(no penalty if departure date is changed at time of check in)
4nts during
12/28/08 -
12/31/08
2008-2009
HAWAII HOTELS and CONDOMINIUMS
SEASONAL BOOKING MINIMUM NIGHTS and CANCELLATION CHARGE POLICIES
The booking agent assumes a minimum one (1)-night penalty for cancellations received within four (4) days of arrival year round or as specified bel
seasonal penalties are listed below
CHRISTMAS/NEW YEAR/PEAK
ADDITIONAL HIGH/PEAK
1 of 5
AS OF 10/30/2008
Sun Islands Hawaii
2008 and 2009 Cancellation
HOTEL
Effective
Cancellation Penalties
Min
Effective
Cancellation Penalties
Dates
Stay
Dates
…STARWOOD HOTELS continued…
The Westin Maui Resort & Spa and The Westin Kaanapali Ocean Villas
Princeville Resort
The Westin Princeville Ocean Resort Villas
OAHU
HALEKULANI
12/23/08 - 1/1/09
1nt before or on 10/25/08; 4nts after 10/25/08
4nts
Rest of season
HAWAII PRINCE HOTEL WAIKIKI
TBA
HAWAIIANA HOTEL
12/23/08 - 1/1/09
None
Rest of season
2nts w/in 4 days
HILTON HAWAIIAN VILLAGE
12/26/08 - 1/3/09
HILTON WAIKIKI PRINCE KUHIO
TBA
HYATT REGENCY WAIKIKI RESORT & SPA
12/27/08 - 1/3/09
2nts on or after 11/25/08
Rest of season
Early check-out will be charged 1nt
*No Shows during year end will be charged 2nts
JW MARRIOTT IHILANI RESORT & SPA AT KO'OLINA
12/23/08 - 1/2/09
3nts w/in 66 days of arrival
3nts
THE KAHALA
TBA
MIRAMAR AT WAIKIKI
12/21/08-3/31/09
2nts w/in 4 days of arrival
None
NEW OTANI KAIMANA BEACH HOTEL
12/24/08 - 1/4/09
1nt on or after 10/25/08
5nts
PACIFIC BEACH HOTEL
12/28/08 - 1/2/09
2nts w/in 17 days of arrival
None
QUEEN KAPI'OLANI HOTEL
12/22/08 - 1/3/09
2nts w/in 33 days of arival
None
All other categories: 1nt on or after 12/15/08; 3nts for stays thru
12/29/08-12/31/08
The booking agent assumes a minimum one (1)-night penalty for cancellations received within four (4) days of arrival year round or as specified bel
seasonal penalties are listed below
CHRISTMAS/NEW YEAR/PEAK
ADDITIONAL HIGH/PEAK
Sheraton Maui Resort
5nts during
12/23/08 -
12/30/08
*Early check out during year end will be charged the remainder of stay
up to 2nts
6nts during
12/20/08 -
12/31/08
5nts during
12/26/08 -
1/3/09
5nts during
12/25/08 -
12/31/08
4nts arrival
12/27/08 -
12/31/08
Prepayment required by 11/5/08; Full refund of deposit if before or
11/5/08; forfeit 75% if after 11/5/08
Ocean View and above: 1nt on or after 11/25/08; 3nts for stays t
12/29/08 - 12/31/08
3nts arrival
12/29/08 -
12/31/08
*No Shows and early check out during year end will be charged 4nts
Junior Ocean Suite, Pool View Suite, Luxury Sui
and Diamond Head Suite: FULLY guaranteed up
booking; 1nt charge for any cancellations; full st
w/in 10days
Executive Luxury Suite, Vera Wang Suite and R
Suite: FULLY guaranteed upon booking; 1nt cha
for any cancellations; full stay w/in 33days
2 of 5
AS OF 10/30/2008
Sun Islands Hawaii
2008 and 2009 Cancellation
HOTEL
Effective
Cancellation Penalties
Min
Effective
Cancellation Penalties
Dates
Stay
Dates
TURTLE BAY RESORT
TBA
WAIKIKI BEACH MARRIOTT RESORT & SPA
12/26/08 - 1/2/09
3nts w/in 66 days of arrival
None
WAIKIKI PARC HOTEL
TBA
MAUI
FAIRMONT KEA LANI RESORT
12/19/08 - 1/3/09
7nts
FOUR SEASONS RESORT MAUI AT WAILEA
TBA
GRAND WAILEA RESORT HOTEL & SPA
12/20/08 - 1/1/09
Full on or after 9/10/08
None
2nts w/in 17 days of arrival
*Absolutely NO changes allowed
2nts w/in 33 days of arrival
9/1/09 - 9/30/09
2nts w/in 10 days of arrival
*No Shows will be charged 2nts
*Early check out will be charged 1nt
HOTEL HANA MAUI
12/24/08 - 1/4/09
5nts
Rest of season
1nt w/in 13 days of arrival
HYATT REGENCY MAUI RESORT & SPA
12/21/08 - 1/3/09
2nts on or after 11/25/08
Rest of season
Early check-out will be charged 1nt
*No Shows during year end will be charged 2nts
THE INN AT MAMA'S FISH HOUSE
TBA
KAANAPALI BEACH HOTEL
12/22/08 - 12/31/08
Full stay; minimum 5nts w/in 17 days of arrival
5nts
THE KAPALUA VILLAS
12/20/08 - 1/3/09
Rest of season
1nt w/in 17 days of arrival
MAKAI INN
TBA
MAUI COAST HOTEL
TBA
MAUI PRINCE HOTEL
TBA
NAPILI KAI BEACH RESORT
TBA
7nts minimum stay required for stays during 12/26/08 - 1/1/09 in 2Bedroom Villa
(2nts only pre and post dates); 3nts minimum stay required during 12/20/08 - 1/
1Bedroom Villas (2nts only pre and post dates)
2nts deposit is required at time of booking; remaining balance due
10/10/08; cancellations before 10/10/08 full refund; between 10/10
10/25/08 forfeits deposit; on or after 10/26/08 FULL stay; any cha
reservation constitutes a cancellation and subject to cancellation t
2nts non-refundable deposit required at time of booking; Full paym
be 5/20/08; Full stay charged on or after 7/20/08
6nts arrival
12/25/08 -
12/28/08
The booking agent assumes a minimum one (1)-night penalty for cancellations received within four (4) days of arrival year round or as specified bel
seasonal penalties are listed below
CHRISTMAS/NEW YEAR/PEAK
ADDITIONAL HIGH/PEAK
*Early check out and No Shows during year end will be charged the fu
stay; minimum 5nts
*Early check out, Late arrivals and No Shows during year end will be
charged the full stay
*Early check out during year end will be charged the remainder of stay
up to 2nts
Prepayment required for 3nts at time of booking; Full payment due
10/20/08; cancellations after 10/20/07 forfeits deposit and full pay
1/2/09 - 3/12/09,
4/14/09 - 5/30/09
3/13/09 - 4/13/09,
5/31/09 - 8/31/09
3 of 5
AS OF 10/30/2008
Sun Islands Hawaii
2008 and 2009 Cancellation
HOTEL
Effective
Cancellation Penalties
Min
Effective
Cancellation Penalties
Dates
Stay
Dates
PLANTATION INN
12/22/08 - 12/31/08
Full stay or minimum 7nts w/in 35 days of arrival
7nts
Rest of season
2nts w/in 18 days of arrival
ROYAL LAHAINA RESORT
12/23/08 - 1/3/09
Full stay on or after 11/18/08
None
Rest of season
2nts w/in 10 days of arrival
THE RITZ-CARLTON KAPALUA
12/20/08 - 1/7/09
Full stay on or after 9/25/08
5nts
Rest of season
2nts w/in 10 days of arrival
WAILEA BEACH RESORT & SPA
TBA
KAUAI
CLIFFS AT PRINCEVILLE
TBA
GRAND HYATT KAUAI RESORT & SPA
12/21/08 - 1/3/09
2nts on or after 11/25/08
Rest of season
Early check-out will be charged 1nt
*No Shows during year end will be charged 2nts
HANALEI BAY RESORT
12/19/08 - 1/1/09
2nts w/in 33 days of arrival
None
Rest of season
2nts w/in 4 days of arrival
HILTON KAUAI BEACH RESORT
Rest of season
12/23/08 - 1/3/09
Full stay w/in 33 days of arrival
None
KAUAI COAST RESORT
TBA
KAUAI COUNTRY INN
TBA
KAUAI MARRIOTT RESORT & SPA
12/23/08 - 1/2/09
3nts w/in 33 days of arrival
None
HILTON KAUAI BEACH RESORT
TBA
WHALER'S COVE
TBA
HAWAII
CHALET KILAUEA COLLECTIONS
LOKAHI LODGE
INN AT VOLCANO
12/20/08 - 1/2/09
Guaranteed at Rack rate; Full stay charged w/in 17 days of
None
Special Periods:
Guaranteed at Rack rate; Full stay charged w/in
arrival
17 days of arrival
Rest of Season
(bookings of 3 nights or less) Full stay w/in
4 days of arrival
FAIRMONT ORCHID HAWAII
12/21/08 - 1/4/09
Full stay on or after 10/20/08
Rest of season
2nts w/in 17 days of arrival
*No Shows during year end will be charged the full stay
*No Shows will be charged 2nts
*No Show and Early check out during year end will be charged the full
stay
*Early check out will be assessed a one time fee of
$50.00
Merrie Monarch
Festival, Crater
Rim Run,Winter
Holiday (dates
TBA)
6nts arrival
12/25/08 -
12/28/08
7nts during
12/27/07 -
12/28/07
*Early check out during year end will be charged the remainder of stay
up to 2nts
*No Shows during year end will be charged the full stay; minimum 7nt
The booking agent assumes a minimum one (1)-night penalty for cancellations received within four (4) days of arrival year round or as specified bel
seasonal penalties are listed below
CHRISTMAS/NEW YEAR/PEAK
ADDITIONAL HIGH/PEAK
4 of 5
AS OF 10/30/2008
Sun Islands Hawaii
2008 and 2009 Cancellation
HOTEL
Effective
Cancellation Penalties
Min
Effective
Cancellation Penalties
Dates
Stay
Dates
FOUR SEASONS RESORT - HUALALAI
TBA
3nts w/in 24 days of arrival
3nts w/in 31 days of arrival
HAPUNA BEACH PRINCE HOTEL
TBA
HILTON WAIKOLOA VILLAGE
12/26/08 - 12/31/08
4nts
KONA COAST HOTEL / PANIOLO GREENS
TBA
KONA VILLAGE RESORT
TBA
THE PALMS CLIFF HOUSE INN
TBA
MAUNA LANI BEAY RESORT
12/24/08 - 1/3/09
2nts w/in 17 days of arrival
7nts
Rest of season
2nts w/in 17 days of arrival
ROYAL KONA RESORT
12/26/08 - 1/3/09
Full stay on or after 11/20/08
None
Rest of season
2nts w/in 10 days of arrival
WAIKOLOA BEACH MARRIOTT RESORT & SPA
12/26/08 - 1/3/09
2nts w/in 33 days of arrival
None
MOLOKAI & LANAI
FOUR SEASONS RESORT LANAI AT MANELE BAY
FOUR SEASONS RESORT LANAI, LODGE AT KOELE
12/19/08 - 1/2/09
2nts on or before 8/28/08; FULL if cancelled after 8/28/08
1/2/09 - 12/15/09
Guest Rooms: 2nts w/in 10days of arrival
Suites: 3nts w/in 33 days of arrival
Specialty Rooms: 3nts w/in 66 days of arrival
HOTEL LANAI
TBA
Please be sure to double check the minimum nights and cancellation penalties for properties booked especially during these peak perio
MAHALO
Adherence to the cancellation policies of Hawaii properties is the responsibility of agencies booking through Sun Islands Hawaii.
1nt penalty for 1nt stays; 50% penalty for 2-3 nights stay; 4nts pe
4 nights or longer stays on or after 11/25/08
Absence of a hotel minimum night cancellation charge policy on this list does not mean a cancellation policy does not exist.
2 or more room booked - 3nts per room on or after 5/25/08; Full up
7nts per room on or after 9/25/08
This Christmas/New Year/Peak season information is based on 2007/2008 year end contracts and are subject to change upon receipt of 2008/2009 contracts.
The booking agent assumes a minimum one (1)-night penalty for cancellations received within four (4) days of arrival year round or as specified bel
seasonal penalties are listed below
CHRISTMAS/NEW YEAR/PEAK
ADDITIONAL HIGH/PEAK
4nts during
12/19/08 -
12/24/08 an
for arrivals
on 1/2/9
7nts during
12/24/08 -
1/1/09
1/4/09 - 2/12/09,
4/19/-09 - 6/25/09
8/23/09 - 11/19/0
and 11/30/09 -
12/15/09
2/13/09 - 4/18/09,
6/26/09 - 8/22/09
and 11/20/09 -
11/29/09
No Shows will be charged 3nts; Reduction of confirmed rooms will be
charged a penalty of 3nts; Early Check-outs will be charged 1 nt
5 of 5
AS OF 10/30/2008
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